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Refund policy

 

Return and Refund Policy

TasteKaro Food Delivery App - Refund Policy

At TasteKaro, we strive to provide a seamless food delivery experience. However, if you encounter any issues with your order, we are here to help! Please review our refund policy below:

1. Eligibility for Refunds

A refund may be issued under the following circumstances:

  • Incorrect Order: If the wrong food item(s) are delivered (e.g., wrong dish, missing ingredients, or incorrect quantity).
  • Damaged or Unfit Food: If your food arrives in a damaged, spilled, or unsatisfactory condition that renders it unfit for consumption.
  • Late Delivery: If your order is not delivered within the promised time frame and you wish to cancel the order.
  • Cancellation by Us: If we need to cancel your order due to an error with the order process or if we cannot fulfill your order.

2. Non-Eligibility for Refunds

Refund requests will not be granted in the following situations:

  • Change of Mind: If you change your mind after placing the order.
  • Personal Preference: If you don’t like the food or have specific dietary preferences that were not clearly communicated before placing the order.
  • Delays Caused by External Factors: TasteKaro is not responsible for delays caused by external factors such as traffic, weather conditions, or issues with the restaurant partner.

3. Refund Process

To request a refund, follow these steps:

  1. Contact Us: You can request a refund by contacting our customer support team via the app or through our website. Please provide your order ID, the reason for the refund request, and relevant details (e.g., photos of damaged food).

  2. Review Process: We will review your refund request within 24 hours and may ask for additional information to verify the issue. In case of an invalid or ineligible refund request, our support team will notify you.

  3. Approval and Refund: If your refund request is approved, the amount will be credited to your original payment method within 5-7 business days. Refunds will be issued based on the original payment method (credit card, debit card, or wallet).

4. Partial Refunds

In certain cases, such as receiving an incomplete or incorrect order but still being able to consume part of the meal, a partial refund may be issued based on the value of the items affected.

5. Contact Us

If you need assistance, feel free to contact our support team:

If you have any questions about our  Refunds Policy, please contact us:

We are committed to ensuring your satisfaction and will work to resolve any issues as quickly as possible.